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About ActiveSG Registration for ActiveSG membership
ActiveSG membership tài khoản management Active Wallet (ActiveSG eWallet)
How khổng lồ register for Programmes Tap khổng lồ Go In! - Automatic purchase of single entry gym / swyên pass using eWallet
MyActiveGYM™ scheme MyActiveSWIM™ scheme
Parental Consent for 12 – 15 year olds Facilities booking
Collaboration with PA on Badminton Facilities Access lớn My Club News
Sports Pioneers Technical issues
Fingerprint Login e-Gift Card
Redeem ActiveSG$ with HPB Healthpoints

About ActiveSG

What is ActiveSG?

ActiveSG is a national movement for sport where all can experience the joy of living better through sport. ActiveSG is a platform that will strengthen & extend the reach of our sporting ecosystem in Singapore. Through ActiveSG programmes & activities for all ages and abilities, it aims lớn build communities, increase sports participation and ultimately encourage Singaporeans to lớn live sầu better through sport.

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Who is eligible for ActiveSG membership?

ActiveSG membership is open to lớn all Singaporeans & Singapore Permanent Residents (PRs). You must be at least 12 years old to lớn apply for this membership. However, those who are below 12 years old are eligible for supplementary membership, tagged to the accounts of their parents/guardians.


3)Why are you lowering the ActiveSG membership to 12 years old?

We hope lớn empower our members to lớn take charge of their physical fitness and pursue an active sầu lifestyle independently from a young age.

All Singaporeans and Singapore Permanent Residents (PRs) from ages 12 years & above can apply for an ActiveSG membership.

All existing ActiveSG members who are currently aged 12 – 15 years will have their supplementary membership converted inkhổng lồ individual membership. There are no changes khổng lồ their membership benefits.

Does it mean that non-members cannot use facilities & register for programmes?

ActiveSG is the national movement for offering holistic và affordable sports opportunities khổng lồ all citizens và PRs. Non-members can still enjoy the facilities & programmes at standard rates (w.e.f. 1 May 2015).

Is there a membership fee to lớn join ActiveSG?

No, ActiveSG membership is complimentary for all Singaporeans and Singapore PRs.

However, interested eligible parties must sign up lớn activate the membership.

ActiveSG $100 (valid for a limited period) Singapore Citizen / lăng xê rates for sports facilities Priority booking of facilities - 1 day in advance of non-members (all facilities booking policies apply) Complimentary trial classes Invitation lớn exclusive members’ events Eligibility for purchase of MyActiveGYMTM và MyActiveSWIMTM schemes

All membership benefits are non-transferrable và are subject khổng lồ change at Sport Singapore discretion.

What benefits will supplementary members receive?

Supplementary members will enjoy the same benefits as individual members. They will have their supplementary membership converted khổng lồ individual membership when they reach 12 years old.

What can the ActiveSG $100 be used for?

The ActiveSG $100 can be used for:

Pool and gym admissions (includes Senja-Cashew Community Centre Swimming Pool) ActiveSG programmes & activities (capped at 30% of the cost for each programme/ activity, no limit on number of programme/ activity sign-ups) ActiveSG facilities booking (excluding Dual-Use-Scheme facilities) Purchase of MyActiveGYM™ and MyActiveSWIM™ schemes Is there an expiry date for the ActiveSG $100?

Yes, the complimentary ActiveSG $100 will expire on 31 December of the following year upon verification of the ActiveSG accounts. For example, ActiveSG Dollars issued on 6 June 2016 (or any other day in the same year) will expire on 31 December 2017 (the following year).

Singaporeans & Singapore PRs can sign up for their complimentary ActiveSG membership anytime. While the membership has no expiry date, it is vital khổng lồ include an expiry date for the utilisation of the ActiveSG $100 so as lớn encourage members lớn begin or step up on their sporting pursuits sooner rather than later.

How can I get my ActiveSG Dollars expiry date extended?

Starting from năm 2016, one-year extension of ActiveSG Dollars expiry date will be granted by performing any transaction using the member’s tài khoản in the year of expiry of the ActiveSG Dollars.

For example – if your ActiveSG Dollars is expiring on 31 Dec năm 2016, and you persize any transaction in the year 2016, your expiry date will be auto-extended khổng lồ 31 Dec 2017.

Is there a minimum transaction amount in order to lớn enjoy the one-year extension?

There is no minimum amount. You may transact using either ActiveSG Dollars or MyCash to lớn activate the one-year extension. For example, visit thể hình or pool, book facility or sign up for programme.

How is the ActiveSG members’ advanced facilities booking different from non-members?

ActiveSG members are allowed lớn book facilities 15 days in advance unlike non-members who can only book 14 days in advance.


Registration for ActiveSG Membership

How vì I register for ActiveSG membership?

You can register for ActiveSG membership via the following channels:

Downloading the “ActiveSG” thiết bị di động tiện ích on your smart phone Register at any Guest Services Office at all ActiveSG Sports Centres and swimming complexes.

For enquiries on ActiveSG, you can write in to us via ourOnline Feedbaông xã.

For technical enquiries, you can tương tác us at

đường dây nóng (6594 1388, Monday khổng lồ Sunday – 7am lớn 10pm), or Will I receive my membership thẻ upon successful registration?

No, there is no membership card issued for ActiveSG membership. Members will enjoy a convenient cardless experience whereby they can utilise their benefits using the downloaded ứng dụng on their smart phones.

How bởi I redeem my membership benefits if I bởi vì not own a smartphone? .

You may use the following cards to utillise your benefits:

NRIC Singapore driving license School SMART card Senior Citizens concession card PAssion thẻ How vày I verify my ActiveSG membership or supplementary account(s) lớn receive the ActiveSG $100?

Verification of ActiveSG membership accounts can be done by logging in lớn SingPass via members.hanggiasoc.vn. Upon verification, please mix your 6 digits eWallet PIN và you will be able lớn view the complimentary ActiveSG $100 credited inkhổng lồ your account.

Members under 15 years of age (without SingPass accounts) can visit our Sports Centres and produce your student pass/Birth Certificate for verification. With effect from 30 Aug 2017, our Sports Centres will no longer perform verification for members aged 15 years and above.

How long is the ActiveSG membership valid for?

ActiveSG membership has a lifetime validity upon registration.


ActiveSG Membership Account Management

How vì chưng I update my personal particulars?

You may update your personal particulars via:

ActiveSG điện thoại app > VCard > Edit Protệp tin At the Guest Services Office of ActiveSG Sports Centres What should I bởi vì if I forget my log-in password?

You may retrieve sầu your password via:

ActiveSG Smartphone ứng dụng Log-in> Forget Password Can I withdraw my consent to receiving ActiveSG updates after consenting to it during registration?

Yes, you may vì so by:

Signing in lớn hanggiasoc.vn My Account > Protệp tin > Edit Profile Emailing activesg

Active Wallet (ActiveSG eWallet)

What is Active sầu Wallet?

Active sầu Wallet is a E-Payment capability which is found within the ActiveSG app. It allows cashless và card-less transactions at ActiveSG facilities. The wallet has two components, namely "MyCash" & "ActiveSG$". Members can top up stored value known as "MyCash" for payment when using ActiveSG facilities và programmes. In addition, ActiveSG members will be able lớn use "MyCash" to lớn pay for goods và services at different merchants all over Singapore progressively in the next few years. "MyCash" is non-refundable except upon termination of user trương mục.

How bởi I pay with Active Wallet at merchants?

There are three ways of paying with Active Wallet:Tap on the ActiveSG phầm mềm Home page (Ensure permission to lớn camera is granted)Point your device on the Merchant"s QR codeEnter amount and tap "Pay Now"

How can I top up My Cash in my Active sầu Wallet?

You may top up "MyCash" via:ActiveSG Smartphone app Log-in> VCard> My Profile> eWallet> Top-up hanggiasoc.vn > Log-in> eWallet> Top-up eWalletCredit Card at the Guest Services Offices/ swimming complexesNETS at selected Guests Services Centres

Is there a minimum & maximum top up amount?

Yes, there is a minimum top-up of $10 for each transaction. A member can hold up to lớn a maximum balance of $200 in “My Cash” at any point in time.

Will my Active sầu Wallet balance be updated immediately after each transaction?

Yes, the trương mục balance will be updated immediately after each transaction.

Will I be getting a receipt as a proof of purchase at merchant locations?

Yes, all transactions through Active wallet will have sầu a receipt. Receipts can be viewed in the Mobile apps, trang web & a copy will be sent khổng lồ the registered tin nhắn address.

What is the refund policy for Merchant payments using Active sầu Wallet?

Users may request for a refund at merchants counter on the same day of the transaction. The refund amount will be reflected in the tài khoản immediately.

What is the validity period for the “MyCash” topped up?

There is no expiry date for the money topped up in "MyCash".


Tap To Go In! - Automatic purchase of single entry gym / swlặng pass using eWallet

How bởi I use my eWallet to lớn pay for single entry Gym/ Swyên Pass?

Simply scan your NRIC or vCard from ActiveSG Smartphone App lớn gain entry.

How would I know whether successful deduction was made against my eWallet for purchasing a single entry Gym/ Swyên pass?

For users of ActiveSG phầm mềm installed on their Smartphone devices, a push notification for every transaction would be sent to their phầm mềm. For non-users of ActiveSG app (i.e. zero logins khổng lồ tiện ích per month), an SMS containing a summary of their eWallet trương mục và usage statistics over the past month would be sent khổng lồ them on the 1st day of the following calendar month.

What if I thua thảm my NRIC/ Driving License/ PAssion Card/ Student Card?

Please inform any of our sports centres immediately and we will prevent any unauthorised use of your ActiveSG tài khoản.

How is my eWallet protected if someone uses my lost NRIC for automatic entry to ActiveSG Gyms/ Swimming pools?

Loss to lớn your eWallet balance will be limited since our system would only allow a maximum of 10 automatic deductions per day from your eWallet for purchasing Gym và Swyên ổn passes combined.

What if I really need to lớn purchase more than 10 Gym/ Swim passes per day?

You would need khổng lồ purchase them from our Guest Officer at the Guest Service Counter.


MyActiveGYM™ scheme

What is MyActiveGYM™ scheme?

ActiveGYM™ refers lớn ActiveSG thể hình facilities. MyActiveGYM™ scheme provides ActiveSG members with unlimited thể hình access khổng lồ all ActiveGYM™ islandwide.

Who is eligible for the purchase of MyActiveGYM™ scheme? You have sầu khổng lồ be a verified ActiveSG thành viên before you are eligible khổng lồ purchase MyActiveGYM™ scheme.

Is there a minimum age for the purchase of MyActiveGYM™ scheme?

Yes, you have sầu khổng lồ be at least 12 years old to lớn purchase MyActiveGYM™ scheme.

What are the rates for MyActiveGYM™ scheme?

Details of the MyActiveGYM™ are as follows:

Category

Monthly unlimited access during ALL operating hours

Monthly unlimited access during OFF-PEAK hours only (Mon-Fri, before 4pm)

Adult (18-54 years old)

$30

$15

Student (Below 18 years old) Senior Citizen (55 years old và above)

$18

$9

Category

6 months unlimited access during ALL operating hours

6 months unlimited access during OFF-PEAK hours only (Mon-Fri, before 4pm)

Adult (18-54 years old)

$160

$40

Student (Below 18 years old) Senior Citizen (55 years old và above)

$95

$40

Category

12 months unlimited access during ALL operating hours

12 months unlimited access during OFF-PEAK hours only (Mon-Fri, before 4pm)

Adult (18-54 years old)

$300

$80

Student (Below 18 years old) Senior Citizen (55 years old và above)

$180

$80

How bởi vì I sign up for MyActiveGYM™ scheme?

You can sign up for MyActiveGYM™ via the following channels:

ActiveSG sản phẩm điện thoại ứng dụng Log-in> Buy Scheme Guest Services Offices / Swimming Complexes

Get Your Pass Now

How vì I pay for my MyActiveGYM™ scheme?

Payment can be done via:

Member’s eWallet (using the ActiveSG thiết bị di động app & website) Credit Card (using the ActiveSG sản phẩm điện thoại app & website) Cash/ Credit Card at our Guest Services Offices/ Swimming Complexes iv. NETS at selected Guest Services Offices
Is there a minimum number of months that I need khổng lồ purchase for MyActiveGYM™ scheme?

You can purchase MyActiveGYM™ scheme on a monthly basis.

How vị I know if the payment for MyActiveGYM™ scheme is successful?

Upon successful payment via online or ActiveSG điện thoại ứng dụng, an electronic receipt will be reflected in your member’s tài khoản. For payment at ActiveSG Sports Centres, a receipt will be issued. All transactions will be reflected in the member’s tài khoản (under eWallet> Transaction History).

When will MyActiveGYM™ scheme be activated?

MyActiveGYM™ scheme will be automatically activated on the day of your successful payment.

How vì I renew my MyActiveGYM™ scheme?

MyActiveGYM™ can be renewed at:

i. ActiveSG di động app> Log-in> Buy Scheme Guest Services Offices of ActiveSG Sports Centres / swimming complexes Can I transfer my MyActiveGYM™ scheme if I decide not khổng lồ continue with it?

MyActiveGYM™ scheme is non-transferable & non-refundable once payment is made.

Do I get a refund if I decide to terminate MyActiveGYM™ scheme?

MyActiveGYM™ scheme is non-refundable.

How vày I access the gym after signing up for MyActiveGYM™ scheme?

Members can access the gym by:

ActiveSG Smartphone app Scanning their identification cards at the gym counter

MyActiveSWIM™ scheme

What is MyActiveSWIM™ scheme?

MyActiveSWIM™ provides ActiveSG members unlimited pool access khổng lồ all ActiveSG swimming complexes islandwide (EXCLUDING Senja-Cashew Community Centre Pool và MOE Evans Pool).

Who is eligible for MyActiveSWIM™ scheme?

You have lớn be a verified ActiveSG thành viên before you are eligible lớn purchase MyActiveSWIM™ scheme.

What are the rates for MyActiveSWIM™ scheme?

Details of MyActiveSWIM™ scheme are as follows:

Category

Monthly unlimited access (All Day)

Adult (18-54 years old)

$10/ month

Child/ Student (Below 18 years old) Senior (55 years old & above)

$5/ month

Category

12 months unlimited access (All Day)

Senior (55 years old and above)

$50 (for conventional swimming complexes only)

$60 (for all swimming complexes)

How bởi I sign up for MyActiveSWIM™ scheme?

You can sign up for MyActiveSWIM™ scheme via the following channels:

ActiveSG di động phầm mềm Log-in> Buy Scheme Guest Services Offices / Swimming Complexes

Get Your Pass Now

How bởi I pay for my MyActiveSWIM™ scheme?

Payment can be done via:

Member’s eWallet (using the ActiveSG app & website) Credit Card (using the ActiveSG tiện ích and website) Cash/ Credit Card at our ActiveSG Sports Centres / Swimming Complexes NETS at selected Guest Services Offices Is there a minimum period that I need to lớn purchase for MyActiveSWIM™ scheme?

You can purchase MyActiveSWIM™ scheme on a monthly basis.


How vày I know if my payment for MyActiveSWIM™ scheme is successful?

Upon successful payment via online or ActiveSG ứng dụng, an electronic receipt will be reflected in your member’s trương mục. For payment at ActiveSG Sports Centres, a receipt will be issued.

All transactions will be reflected in the member’s tài khoản (under “Transaction History”).

When will MyActiveSWIM™ scheme be activated?

MyActiveSWIM™ scheme will be automatically activated on the day of your successful payment.

How bởi I renew my purchase of MyActiveSWIM™ scheme?

MyActiveSWIM™ can be renewed at:

ActiveSG Mobile app> Log-in> Buy Scheme Can I transfer my purchase of MyActiveSWIM™ scheme if I decide not khổng lồ continue it?

MyActiveSWIM™ scheme is non-transferable and non-refundable once payment is made.

Do I get a refund if I decide lớn terminate MyActiveSWIM™ scheme?

MyActiveSWIM™ scheme is non-refundable.

How vày I access the pool after signing up for MyActiveSWIM™ scheme? ActiveSG Smartphone ứng dụng Scanning their identification cards at pool entrance

How to lớn register for Programmes

Who is eligible khổng lồ register for the ActiveSG programme?

You must be an ActiveSG thành viên (for Singaporeans & Permanent Residents) or a registered user before you can register for ActiveSG programmes.


How bởi vì I pay for a programme?

You may pay for a programme via:

Member’s eWallet* (using the ActiveSG di động ứng dụng & website) Credit Card (using the ActiveSG thiết bị di động app & website) Cash/ Credit Card at our ActiveSG Sports Centres / Swimming Complexes NETS at selected Sports Centres

*Please ensure that you have sufficient stored value (“MyCash”) in your eWallet. Utilisation of ActiveSG Dollars for Programme fees is strictly applicable khổng lồ eWallet payment only.

When is payment required for any registration?

Immediate payment is required khổng lồ secure a slot for the programme. Any unpaid slot will be released after 10 minutes, according khổng lồ the shopping cart timer.

How much time vì I have sầu khổng lồ make payment after adding a registration to lớn the shopping cart?

You will have 10 minutes to lớn make payment before the slot is released.

I would lượt thích khổng lồ register for a programme that has already commenced. Can the programme fees be pro-rated?

No, there will not be any pro-rating of programme fees. Full payment must be made for a participant to lớn join the programme.

Are there any discounts for the programme?

Programme discounts (if any) will be indicated upfront.

What is the qualifying age for senior citizens’ discount và how much is it?

Anyone aged 55 years old and above sầu will be eligible for a 10% senior citizens’ discount upon their 55th birthday. They will then enjoy 10% off the programme fee for new programme sign ups which starts on their 55th birth day onwards. The senior citizen discount is not applicable for programmes which start before the 55th birthday of the participant. There will be no pro-rating of programme fees if the participant’s 55th birthday falls during the course of the programme.

See more: Ngôn Ngữ C Là Gì? Code Ví Dụ Hello World Bài Tập C++ Có Lời Giải (Code Mẫu)

Can I ask for refund after payment has been made?

No refund will be issued once payment has been confirmed, unless otherwise stated.

Can I transfer the registered slot khổng lồ another programme after payment?

No, programme registration is non-transferable. All registrations & payments are confirmed upon successful checkouts.

Can I register and pay on behalf of another person?

No, registration on behalf of another person, that is not a supplementary member tagged to the same person, is not allowed as participants are required khổng lồ agree khổng lồ the programme Terms & Conditions before registering for the programme.

Is there a waiting các mục if registration if a programme is full?

Yes, you may choose to be on the waiting danh mục when a programme registration is full.

Are the programmes safe lớn participate in?

All programmes are accompanied by descriptions khổng lồ help participants make informed decisions. Participants are advised lớn go through the Physical Activity Readiness Questionaires (PARQ) provided before joining a programme.

What if the programme/session is cancelled?

Participants will be informed in advance in the case of programme cancellation, and details of replacement session, if any.


Parental Consent for 12 – 15 year olds

When I sign up for a programme / competition, you are asking me khổng lồ get my parent’s/guardian’s consent. Why?

Parental/Guardian consent will henceforth be required for all ActiveSG members currently aged 12 – 15 years who wish khổng lồ participate in any ActiveSG organised programmes or competitions.

In your independent & responsible pursuit of an active sầu lifestyle with ActiveSG, it is still important for your parent/guardian lớn give his/her consent for organised programmes và competitions.

How do my parents/guardians give consent?

There are two ways

Online Consent – when you sign up for any programme online, an gmail will be sent lớn your parent/guardian khổng lồ seek consent. He/She will have sầu 72 hours or before the registration closing date (whichever is earlier) to respond by clicking on the link included in the gmail, failing which the liên kết will expire & your slot released. How vày I update my parent’s/guardian’s gmail address?

You may update via:

ActiveSG di động phầm mềm > VCard > Edit Profile members.hanggiasoc.vn - My Account > Profile > Edit Protệp tin At the Guest Services Office of ActiveSG Sports Centres Would I be informed whether my parent/guardian gives consent?

Yes, you will be informed of the outcome via tin nhắn when your parent/guardian responds. If consent is given, you will have 48 hours to make payment & confirm your slot. If consent is not given, the transaction will be terminated.


How can I book a facility? ActiveSG Mobile ứng dụng Log-in> Book Facility Can I still amend my booking after it is confirmed?

No cancellation, replacement & refund are allowed once a booking is confirmed.

What is the refund policy for unplayable bookings (e.g. rain-off, ActiveSG initiated cancellation or closure of facilities)?

When a booking becomes unplayable due to maintenance issue or inclement weather lượt thích rain or haze, you can clalặng refund if it is deemed that more than half of the slot is unplayable due to lớn rain or any other unforeseen circumstances. Original Receipts must be produced at the Guest Services Office within 14 days from the unplayable date. All refunds shall be made to hirers’ eWallet once the rain-off is activated. Hirer may make use of the value in the eWallet to lớn make subsequent bookings.

What is my facility booking quota & how far ahead in advance can I start booking?

The opening hour for booking of fresh slots for the various type of activities are as follow:

Type of Activity

Slot Release Timings (14 days in advance) *

Sports Halls (Duration per slot: 1 hour)

Current

New (from 29 Mar 2021)

Badminton

7:00 am (max. 2 peak slots và 2 non-peaks per day per user)

Peak: Weekdays (6pm-10pm) and Saturday, Sunday & Public Holidays khổng lồ 10pm

Non-peak: Weekday 7am khổng lồ 6pm

7:00amét vuông slots per day per user

Basketball/Netball/Volleyball

(indoor/outdoor MOE
Evans)

Volleyball (indoor at Hougang SC)

Table Tennis 1:00pm (max. 2 peak slots và 2 non-peaks per day per user)

1:00pm2 slots per day per user

Outdoor (Duration per slot: 1 hour)

Gateball

1:00pm (2 slot peak and 2 slot off-peak per day)

Peak: Saturday, Sunday và Public Holidays & Weekday 6pm to10pm

Non-peak: Weekday 7am khổng lồ 6pm

1:00pm 2 slots per day per user

Hockey

Lawn Bowl

Petanque

Squash

Tennis / Tennis Wall

Soccer (Duration per slot: 2 hours)

Soccer 5-A-Side (Hard Court)

8:00 pm (2 slots per month per user)

Soccer

Street Soccer

*ActiveSG members, whose accounts have been verified, enjoy one more day in advance of non-members (i.e. 15 days)

Type of Activity

Slot Release Timings (3 days in advance)

Gym (Duration per slot: 100 minutes)Swimming (Duration per slot: 1 hour)

12:00pm1 slot per day per user

Can I book two consecutive sầu slots per sport activity?

Yes. You may book two consecutive slots per user per day. E.g. 10am – 11am và 11am – 12pm. This does not apply to soccer, swimming and thể hình slots.

If I use up my daily booking quota for badminton, can I still book other sport facilities such as table tennis tables?

Yes. Each sport activity has a daily quota of two slots per day per user. You may book two slots per day for each sport activity.

Does the booking quota apply khổng lồ Dual-Use Scheme facilities (MOE school sport facilities)?

Yes.

What is the current booking policy of football fields?

Football field balloting has ceased since April 2014. The booking of soccer fields can now be made online 14 days prior khổng lồ the usage (members enjoy one day in advance of non-members), similar lớn all other facility bookings. Booking quota for soccer fields remains at 2 slots per person within a month.

Collaboration with PA on Badminton Facilities

Why is this feature introduced?

This feature aims to improve sầu the sport facility booking experience for citizens by displaying similar nearby facilities and their availability, should their initial choice be unavailable. This helps to increase the chances of you getting to play your desired sport activity.

Where are the PA Community Centres (CC) where I can book through my ActiveSG account?

Starting 14 September 2020, you will be able lớn book badminton courts from 5 PA facilities. The purpose is khổng lồ provide ActiveSG members an alternative venue to book a badminton facility if their desired slot is unavailable. The PA locations are:


ActiveSG Facility Nearest PA Facility
Clementi Thể Thao Centre Radin Mas CC
Yishun Sport Centre Nee Soon East CC
Our Tampines Hub Sport Centre Our Tampines Hub CC
Heartbeat

More venues và facility types will be added in future phases.

Why can’t I see the onePA slots when I log in to my ActiveSG account?

You must also be a onePA Portal member in order to be able to view the available onePA slots. By booking any onePA slots using your ActiveSG tài khoản, you are deemed to lớn also agree khổng lồ the terms và conditions mix out for onePA Portal membership.

Can my bookings for ActiveSG và PA facilities be concurrent?

No, you are not allowed lớn book concurrent timeslots as you must be present at the venues in order to use the facility.

Can I use my ActiveSG credits lớn book onePA slots?

No, the ActiveSG credits cannot be used to book onePA slots.

Is the existing shopping cart timer applicable lớn onePA bookings?

Yes, the current ActiveSG shopping cart timer of 10 minutes is applicable lớn onePA. The timer remains the same when both ActiveSG and onePA slots are added khổng lồ the shopping cart concurrently.

Can I rebook onePA slots once the shopping cart is expired?

No, clicking on the Rebook option when the shopping cart expires will not return the onePA slots to lớn the shopping cart. You will need khổng lồ re-select the onePA slots again.

How can I pay for my onePA slots booking?

You may pay for ActiveSG online transactions via: Member’s Active Wallet Credit CardDirect Debit Authorisation (for DBS/POSB trương mục holders)

Where can the onePA booking details be found?

The onePA booking details can be found on the ActiveSG eReceipt: Displayed on the payment completion page. Via gmail khổng lồ you after payment is completed. From your user account - Me > Active sầu Wallet > Transaction History page

How can I amover my booking for onePA slots after payment is made?

No cancellation, replacement và refund are allowed once a booking is confirmed.


Access to lớn My Club News

How do I access to My Club News?

You may access My Club News via:

ActiveSG điện thoại > My Club News members.hanggiasoc.vn - My Account > My Club News

Sports Pioneers

Who are the Sports Pioneers?

Sports Pioneers are those who are born in or before 1949 và have represented Singapore in any of the Major Games (namely SEA Games, Commonwealth Games, Asian Games và Olympic Games and International Championships) as an athlete, coach or official.

What benefits bởi vì they enjoy?

All sports pioneers will enjoy lifetime không lấy phí access to lớn all ActiveSG swimming complexes và gyms, in addition to ActiveSG membership benefits.


Technical Issues

What is the ActiveSG thiết bị di động App?

ActiveSG thiết bị di động App integrates Singapore"s public sports network to lớn provide convenient, real-time access lớn facilities và programmes for all residents. This app is designed for smartphone users to browse, book và pay for island wide facilities & related services under Thể Thao Singapore"s ActiveSG network.

What platforms does the ActiveSG thiết bị di động App support?

The ActiveSG sản phẩm điện thoại App is supported by iOS & Android platforms.

Do I have to lớn pay khổng lồ use ActiveSG thiết bị di động App?

No, the ActiveSG điện thoại ứng dụng is free khổng lồ tải về và use.

Must I be a Singaporean/quảng cáo khổng lồ use the ActiveSG di động App?

No, anyone can access và use ActiveSG thiết bị di động App to lớn book ActiveSG facilities and sign up for ActiveSG programmes.

What is the difference between being an ActiveSG thành viên và a Registered User regarding the booking of ActiveSG facilities?

ActiveSG members enjoy one day"s advance priority booking. They can make bookings up khổng lồ 15 days in advance. Registered users (or non ActiveSG members) can make bookings up khổng lồ 14 days in advance.

What kind of facilities can I book via ActiveSG sản phẩm điện thoại App?

You can use the ActiveSG Mobile phầm mềm khổng lồ book ActiveSG facilities such as sports halls, swimming complexes, sports centres, stadiums và fields.

Why did my booking expire while I was still logged in lớn ActiveSG thiết bị di động App?

There is a time limit of 10 minutes to complete a booking. When this time limit is reached, the incomplete booking automatically expires. You can try again by using the Re-book function.

I tried khổng lồ re-book but could not get the slot I wanted. Why?

Each booking attempt is subject to lớn slot availability at the time of booking. The slot you wanted may have sầu been taken up by another ActiveSG user.

Why am I unable khổng lồ pay using eWallet?

You may have entered the wrong eWallet PIN or your eWallet may have sầu insufficient funds to lớn pay for your bookings. You may need to lớn top up the balance in your eWallet.

Can I change my eWallet PIN?

Yes, you can change your eWallet PIN any time by tapping the Change PIN link provided.

I forgot my eWallet PIN. What should I do?

You will have khổng lồ rephối your eWallet PIN.

How vị I reset my eWallet PIN?

There are 2 options khổng lồ remix your eWallet PIN:

Remix at the Guest Services Office Show your ID & our staff still assist you khổng lồ remix your PIN. Can I pay by debit thẻ instead of credit card?

Yes.

Why am I having problems loading ActiveSG điện thoại App on my phone?

Please ensure that you are connected lớn the Internet because ActiveSG di động App requires data khổng lồ be downloaded from our server. Make sure that your Smartphone data connection or Wi-Fi is switched on. Also, ensure that ‘Location Services" is turned on for the ứng dụng in the device settings.

How is my location info being used by ActiveSG điện thoại App?

This app uses your current location to lớn give sầu you recommendations on ‘Nearby’. Your current location is not shared with anyone.

How vày I send feedbaông chồng about ActiveSG?

Go khổng lồ Settings. Clichồng on “App feedback”. Enter your comment và cliông chồng “Send”. User feedbaông chồng can help us improve, & we welcome suggestions và feedback!

How can I switch on location detection to lớn enable Location Services? For iOS 5.x Settings > Location Services. Ensure that global Location Services is turned on. Ensure that Location Services for ActiveSG is also turned on. For iOS 6.x và above Settings > Privacy > Location Services. Ensure that global Location Services is turned on. Ensure that Location Services for ActiveSG is also turned on. For Android v4.4.2 (For Samsung S4) More > Location . Ensure that Location Services is turned on. For Android v4.4.2 (For LG Nexus) Personal > Location . Ensure that Location Services is turned on. I can’t detect my current location. My di động phone says I am in another place. How can I refresh my location?

Sometimes it could be due to weak network or poor GPS signals & it may take some time before your current location is detected. If this does not work, cthất bại và reopen the tiện ích. Location services work best outdoors.

How bởi I kiểm tra the version of the application?

From your Home screen, open the Slide Menu. Settings > About ActiveSG. A description of the app is displayed, along with its version number.

What is CAPTCHA?

CAPTCHA is the abbreviation for “Completely Automated Public Turing test to tell Computers và Humans Apart.

It is a simple test usually “inserted” during a process or transaction over the internet that would require usually a simple response from the user. It is a commonly used “test” over the mạng internet.

Essentially, this chạy thử helps determine that it is a “real” person who is going through the process or making the transaction rather than an “automatic system or computer”.

This chạy thử can help lớn prsự kiện the use of automated softwares from engaging in abusive sầu or unauthorised activities on websites so that it does not hamper the experiences or the convenience of other users.

Why is CAPTCHA being used on this website?

We would like khổng lồ ensure that your experience, when visiting the ActiveSG website lớn get more information or khổng lồ make a booking, remains easy, simple & positive sầu.

With the CAPTCHA step, we are enhancing our system lớn better serve sầu all our members. Because it is aimed at helping lớn prevent the use of automated softwares, this will mean that all members making any booking transactions on our ActiveSG website will have a fair & equal chance.

Why và when will I get CAPTCHA?

Whenever our system detects that an automated software might have been used to make transactions on our ActiveSG website and apps, CAPTCHA will be activated.

How to lớn solve CAPTCHA?

The CAPTCHA challenge can be in the size of checking a box, entering a phrase or selecting relevant images.

To solve sầu the CAPTCHA, clichồng on the kiểm tra box and then on ‘Submit’ button.
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If a challenge phrase or image selection is shown, key in the characters or select relevant images, cliông xã on “Verify” button và then “Submit” button.
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Why vày I get additional CAPTCHA challenges instead of one simple challenge?

CAPTCHA is a self-generated testing protocol. It may involve sầu additional levels of challenges depending on CAPTCHA’s risk analysis techniques. For instance, if there is additional risk detected, then additional levels of CAPTCHA tests will be requested for the user to lớn go through.

See more: Siêu Phẩm Game Chiến Thuật

The ActiveSG trang web & apps does not have sầu any influence or control over the different levels of challenges khổng lồ be shown khổng lồ users.


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